FAQs

What is Ballerz  made of?

Ballerz  is patent pending and is a proprietary synthesis of naturally occurring and synthetic nanofibers of 95% Tencel and 5% Spandex. More details below:

  • we are eco friendly
  • we are creature friendly
  • our fabrics are 100% safe on humans
  • we are hypo-allergenic and friendly to all types skin
  • our fabrics do not contains any metals or any harmful elements to the body

 How does it fit? How do I go about finding the perfect size?

In the menu we have both a traditional waist chart and a more comprehensive flat measurements diagram. Our customers have informed us that the size recommendations are true to fit. If you have further questions please sales@ballerz.us

I ordered the wrong size/style what can be done?

In the rare occasion that you make an mistake in the size and style and realize after the purchase that you made an error, email sales@ballerz.us  immediately with what you ordered and what you would like to change. We will do our best to attempt to update your order. Unfortunately if the order has shipped, you will have to wait until it arrives and follow our steps to exchange the purchase. This can be time consuming so please make sure to verify your order each and every time.

 My brand new underwear has a defect what do I do?

In the unlikely event that there is a defect, email sales@ballerz.us with a photo of the problem and we will replace your damaged product immediately. no questions asked. Our products undergo a strict quality control process so there is no reason for any visual defects to arise. We stand by our product and process 100%.

  What is the best way to care for my Ballerz® underwear?

To ensure that your Ballerz  underwear stays in optimal condition for years and years of performance always wash cold 30-40°C or 85-105°F and use mild detergent. Air drying is best but you can tumble dry on low heat with your delicates on the lowest heat setting. This is essential for the longevity of all materials.

 Where are you from? Where are you based? Where do you ship from?

Ballerz is all American including the Founder who served proudly in the USMC based in Scottsdale, AZ.  Where are underwear has been tested in 120 degree heat.. All of our products are sourced and sampled by our team in Scottsdale, AZ.  and currently we are housing all of our inventory in Scottsdale, AZ.  where we service all the shipments to the USA.

Do you have any physical stores or boutique locations?

Ballerz is sold nationally through our website, and Amazon. Ballerz is also offered at The Cosmopolitan Hotel & Resort and Mark Anthony Gift Shoppes..

If you have any further questions please contact sales@ballerz.us. 

 

SHIPPING POLICY

  • Do you ship outside the U.S.? No
  • How long will my order take? Orders are processed within 24 hours. Shipping times can vary depending upon location. Normal shipping is 3-5 business days.

 RETURNS AND EXCHANGES

  • How do I make a return/exchange? Returns with Ballerz are easy. We know returning your recently bought items can often feel like a pain, but we've worked hard to ensure our returns process is quick and painless. To start the returns process click here. (link to sales@ballerz.is
Things you'll need:
  • Your Order Number (starts with a # in your confirmation email).
  • Your postcode, email or phone number associated with your order.
  • Some options will require a printer.
  • Things to note:
  • We have a 60 day returns policy from the date of dispatch.
  • Items must be returned in their original condition.
  • If returning a set, the full set must be returned to qualify for a refund.
  • Our returns address is:
  • Ballerz, 7950 E. Redfield Rd. #210, Scottsdale, AZ. 85260
  • If you're still unsure, please do not hesitate to contact one of our Lounge Experts on info@loungeunderwear.com.
  • How do I ship my order back to you?
  • Are there any additional shipping fees for returns?  

PRODUCT QUESTIONS

  • Where is Ballerz underwear made? Same factories as Tommy John, SAXX, Calvin Klein, Versace 
  • What material do you use for Ballerz underwear?  Ballerz are made with 100% Tencel Modal the absolute best!
  • https://www.tencel.com/b2b/branded-offers/general
  • Do you have a money back guarantee?  Yes, Ballerz offers a no questions asked 60 day money back guarantee 
  • What are your sizing options? Small - XXL