FAQs

Shipping Policy

Currently, we only ship in the U.S.

Orders are processed within 24 hours. Shipping times can vary depending upon location. Normal shipping is 3-5 business days.

Returns and exchanges

Returns with Ballerz are easy. We know returning your recently bought items can often feel like a pain, but we've worked hard to ensure our returns process is quick and painless.

To get started with your return, please email us at sales@ballerz.us

Please include your email:

Your Order Number (starts with a # in your confirmation email).

Your postcode, email or phone number associated with your order.

Things to note:

Items must be returned in their original condition.

If returning a set, the full set must be returned to qualify for a refund.

Some returns will require a printer.

Our returns address is:

Ballerz, 7950 E. Redfield Rd. #210 , Scottsdale, AZ. 85260

If you're still unsure, please do not hesitate to contact one of our Lounge Experts at info@loungeunderwear.com

We have a 60 day return policy from the date of dispatch.

Product Questions

Yes, Ballerz offers a no questions asked 60 day money back guarantee.

Ballerz are made with 100% Tencel Modal, the absolute best!

Our sizing options are Small-XXL.

No, Ballerz are sold exclusively online.